Why Reiterate?
Discover Financial�� card sales volume has been increasing over the past several years due to higher average spending per customer, increase in new customers, impact of increased marketing and broadened merchant acceptance. Moreover, the company continues to launch new products tailored to specific customer needs in order to attract new customers.
This Zacks Rank #2 (Buy) company has implemented several capital bolstering initiatives, including equity and debt offerings, which have helped it achieve a strong capital base. Moreover, the strong cash position and outlook influenced management to increase Discover Financial�� dividend by 43% in Apr 2013.
Moreover, Discover Financial regularly forms alliances to boost card acceptances and expand its network. The company is also working hard to establish a foothold in the international card market and has already forayed into India, China, Ecuador, Russia and Nigeria, among others.
Hot Managed Healthcare Stocks To Watch Right Now: CHS Inc (CHSCP)
CHS Inc. (CHS) is an integrated agricultural company. As a cooperative, the Company is owned by farmers and ranchers and their member cooperatives (members) across the United States. The Company buys commodities from and provide products and services to patrons (including its members and other non-member customers), both domestic and international. It provides a variety of products and services, from initial agricultural inputs, such as fuels, farm supplies, crop nutrients and crop protection products, to agricultural outputs, which include grains and oilseeds, grain and oilseed processing and food products. A portion of its operations are conducted through equity investments and joint ventures. The Company has three segments: Energy, Ag Business, and Corporate and Other. In February 2012, the Company acquired Solbar. In May 2012, the Company acquired a 51% interest in CZL Ltd. In August 2012, it acquired Atman. Effective July 28, 2013, CHS Inc, a unit of Hamilton Farm Bureau Co-Operative Inc, acquired a 50% interest in AgFarm Pty Ltd, from Ruralco Holdings Ltd.
During the fiscal year ended August 31, 2011 (fiscal 2011), the Company dissolved its United Harvest joint venture, which operated two grain export facilities in Washington that were leased from the joint venture participants. During fiscal 2011, the Company sold its 45% ownership interest in Multigrain to one of its joint venture partners, Mitsui & Co., Ltd. During fiscal 2011, the Company, through its wholly owned subsidiary, CHS Europe, S.A. acquired Agri Point Ltd.
The Company�� Energy segment derives its revenues through refining, wholesaling and retailing of petroleum products. Its Ag Business segment derives its revenues through the origination and marketing of grain, including service activities conducted at export terminals, through the wholesale sales of crop nutrients, from the sales of soybean meal and soybean refined oil and through the retail sales of petroleum and agronomy products, processed sunflow! ers, feed and farm supplies, and records equity income from investments in its grain export joint ventures and other investments. It includes other business operations in Corporate and Other. These businesses primarily include its financing, insurance, hedging and other service activities related to crop production. In addition, the Company�� wheat milling and packaged food operations are included in Corporate and Other.
Energy
The Company is the nation�� cooperative energy company based on revenues and identifiable assets. The Company�� operations include petroleum refining and pipelines; the supply, marketing (including ethanol and biodiesel) and distribution of refined fuels (gasoline, diesel fuel and other energy products); the blending, sale and distribution of lubricants; and the wholesale supply of propane. The Energy segment processes crude oil into refined petroleum products at refineries in Laurel, Montana (wholly owned) and McPherson, Kansas (an entity in which the Company has an approximate 74.5% ownership interest) and sells those products under the Cenex brand to member cooperatives and others through a network of approximately 1,400 independent retail sites, of which 57% are convenience stores marketing Cenex branded fuels.
The Company�� Laurel, Montana refinery processes medium and high sulfur crude oil into refined petroleum products that primarily include gasoline, diesel fuel, petroleum coke and asphalt. Its Laurel refinery sources approximately 85% of its crude oil supply from Canada, with the balance obtained from domestic sources, and the Company has access to Canadian and northwest Montana crude through its wholly owned Front Range Pipeline, LLC and other common carrier pipelines. Its Laurel refinery also has access to Wyoming crude via common carrier pipelines from the south. The Laurel facility processes approximately 55,000 barrels of crude oil per day to produce refined products that consist of approximately 43% gasoline, 37% die! sel fuel ! and other distillates, 5% petroleum coke, and 15% asphalt and other products. Refined fuels produced at Laurel are available via the Yellowstone Pipeline to western Montana terminals and to Spokane and Moses Lake, Washington, south via common carrier pipelines to Wyoming terminals and Denver, Colorado, and east via its wholly owned Cenex Pipeline, LLC to Glendive, Montana, and Minot and Fargo, North Dakota.
The McPherson, Kansas refinery is owned and operated by National Cooperative Refinery Association (NCRA), of which the Company owns approximately 74.5%. The McPherson refinery processes approximately 85% low and medium sulfur crude oil and 15% heavy sulfur crude oil into gasoline, diesel fuel and other distillates, propane and other products. NCRA sources its crude oil through its own pipelines as well as common carrier pipelines. The low and medium sulfur crude oil is sourced from Kansas, Oklahoma and Texas, and the heavy sulfur crude oil is sourced from Canada. The McPherson refinery processes approximately 85,000 barrels of crude oil per day to produce refined products that consist of approximately 49% gasoline, 45% diesel fuel and other distillates, and 6% propane and other products. Approximately 32% of the refined fuels are loaded into trucks at the McPherson refinery or shipped via NCRA�� products pipeline to its terminal in Council Bluffs, Iowa. The remaining refined fuel products are shipped to other markets via common carrier pipelines.
The Company�� renewable fuels marketing business markets and distributes ethanol and biodiesel products throughout the United States and overseas by contracting with ethanol and biodiesel production plants to market and distribute their finished products. It owns and operates a propane terminal, four asphalt terminals, seven refined product terminals and three lubricants blending and packaging facilities. The Company also owns and leases a fleet of liquid and pressure trailers and tractors, which are used to transport refined fu! els, prop! ane, anhydrous ammonia and other products.
The Company�� Energy segment produces and sells (primarily wholesale) gasoline, diesel fuel, propane, asphalt, lubricants and other related products and provides transportation services. It obtains the petroleum products that it sells from its Laurel and McPherson refineries, and from third parties. In fiscal 2011, the Company obtained approximately 55% of the refined products it sold from its Laurel and McPherson refineries, and approximately 45% from third parties.
Ag Business
The Company�� Ag Business segment includes crop nutrients, country operations, grain marketing and oilseed processing. The revenues in its Ag Business segment primarily include grain sales. Its wholesale crop nutrients business sells approximately 5.6 million tons of fertilizer annually. Primary suppliers for the Company�� wholesale crop nutrients business include CF Industries, Potash Corporation of Saskatchewan, Mosaic Company, Koch Industries, Petrochemical Industries Company (PIC) in Kuwait and Belrusian Potash Company. The Company�� wholesale crop nutrients business sells nitrogen, phosphorus, potassium and sulfate based products. During fiscal 2011, the primary crop nutrients products the Company purchased were urea, potash, UAN, phosphates and ammonia. The wholesale crop nutrients business sells product to approximately 2,000 local retailers from New York to the west coast and from the Canadian border to Texas. Its largest customer is its own country operations business, which is also included in its Ag Business segment.
The Company�� country operations business purchases a variety of grains from its producer members and other third parties, and provides cooperative members and customers with access to a range of products, programs and services for production agriculture. Country operations operates 401 locations through 67 business units, the majority of which have local producer boards dispersed throughout Colorado, ! Idaho, Il! linois, Iowa, Kansas, Minnesota, Montana, Nebraska, North Dakota, Oklahoma, Oregon, South Dakota, Texas and Washington. Most of these locations purchase grain from farmers and sell agronomy, energy, feed and seed products to those same producers and others, although not all locations provide every product and service.
The Company is one of the country elevator operators in North America based on revenues. Through a majority of the Company�� locations, its country operations business units purchase grain from member and non-member producers and other elevators and grain dealers. Most of the grain purchased is sold through its grain marketing operations, used for livestock feed production or sold to other processing companies. For the year ended August 31, 2011, country operations purchased approximately 582 million bushels of grain, primarily wheat, corn and soybeans. Of these bushels, 558 million were purchased from members and 417 million were sold through its grain marketing operations. Its country operations business units manufacture and sell other products, both directly and through ownership interests in other entities. These include seed, crop nutrients, crop protection products, energy products, animal feed, animal health products and processed sunflower products.
The Company is the cooperative marketer of grain and oilseed based on grain storage capacity and grain sales, handling over 2.1 billion bushels annually. During fiscal 2011, it purchased approximately 60% of its total grain volumes from individual and cooperative association members and its country operations business, with the balance purchased from third parties. The Company arranges for the transportation of the grains either directly to customers or to its owned or leased grain terminals and elevators awaiting delivery to domestic and foreign purchasers. It primarily conducts its grain marketing operations directly, but do conduct some of its business through joint ventures.
The Company��! grain ma! rketing operations purchases grain directly and indirectly from agricultural producers primarily in the midwestern and western United States. The purchased grain is contracted for sale for future delivery at a specified location, and it is responsible for handling the grain and arranging for its transportation to that location. The Company owns and operates export terminals, river terminals and elevators involved in the handling and transport of grain. Its river terminals are used to load grain onto barges for shipment to both domestic and export customers via the Mississippi River system. These river terminals are located at Savage and Winona, Minnesota and Davenport, Iowa, as well as terminals in which it has put-through agreements located at St. Louis, Missouri and Beardstown and Havana, Illinois.
The Company�� export terminal at Superior, Wisconsin provides access to the Great Lakes and St. Lawrence Seaway, and its export terminal at Myrtle Grove, Louisiana serves the Gulf of Mexico market. In the Pacific Northwest, it conducts its grain marketing operations through TEMCO, LLC (a 50% joint venture with Cargill) which operates an export terminal in Tacoma, Washington, and primarily exports corn and soybeans. The Company owns two 110-car shuttle-receiving elevator facilities in Friona, Texas and Collins, Mississippi that serve large-scale feeder cattle, dairy and poultry producers in those regions.
For sourcing and marketing grains and oilseeds through the Black Sea and Mediterranean Basin regions to customers worldwide it has offices in Geneva, Switzerland; Barcelona, Spain; Kiev, Ukraine; and Vostok, Russia. In addition, it opened grain merchandising offices in fiscal 2011 in Budapest, Hungary; Novi Sad, Serbia; Bucharest, Romania; Sofia, Bulgaria; and a marketing office in Amman, Jordan. The Company has a deep water port in Constanta, Romania, a barge loading facility on the Danube River in Giurgiu, Romania, and an inland grain terminal at Oroshaza, Hungary. In addition! , it has ! an investment in a port facility in Odessa, Ukraine. In the Pacific Rim area, it has offices in Hong Kong and Shanghai, China that serve customers receiving grains and oilseeds from its origination points in North and South America. In South America, the Company has a grain merchandising offices to source grains in Sao Paulo, Brazil and Buenos Aires, Argentina. It sells and markets crop nutrients from its Geneva, Switzerland; Sao Paulo, Brazil; and Buenos Aires, Argentina offices.
The Company�� grain marketing operations purchased approximately 2.1 billion bushels of grain during fiscal 2011, which primarily included corn, soybeans, wheat and distillers dried grains with solubles (DDGS). Of the total grains purchased by its grain marketing operations, 866 million bushels were from its individual and cooperative association members, 417 million bushels were from its country operations business and the remainder was from third parties. The Company�� oilseed processing operations convert soybeans into soybean meal, soyflour, crude soybean oil, refined soybean oil and associated by-products. These operations are conducted at a facility in Mankato, Minnesota that can crush approximately 40 million bushels of soybeans on an annual basis, producing approximately 960 thousand short tons of soybean meal and 460 million pounds of crude soybean oil. The same facility is able to process approximately 1.1 billion pounds of refined soybean oil annually. Another crushing facility in Fairmont, Minnesota has a crushing capacity of over 50 million bushels of soybeans on an annual basis, producing approximately 1.2 million short tons of soybean meal and 575 million pounds of crude soybean oil.
The Company�� oilseed processing operations produce three primary products: refined oils, soybean meal and soyflour. Refined oils are used in processed foods, such as margarine, shortening, salad dressings and baked goods, as well as methyl ester/biodiesel production, and for certain industrial uses, ! such as p! lastics, inks and paints. Soybean meal has high protein content and is used for feeding livestock. Soyflour is used in the baking industry, as a milk replacement in animal feed and in industrial applications. It produces approximately 60 thousand tons of soyflour annually, and approximately 20% is further processed at its manufacturing facility in Hutchinson, Kansas. This facility manufactures unflavored and flavored textured soy proteins used in human and pet food products, and accounted for approximately 2% of its oilseed processing annual sales in fiscal 2011.
The Company�� soy processing facilities are located in areas with a strong production base of soybeans and end-user market for the meal and soyflour. It purchases virtually all of its soybeans from members. The Company�� oilseed crushing operations produce approximately 95% of the crude soybean oil that it refines, and purchases the balance from outside suppliers. Its customers for refined oil are principally large food product companies located throughout the United States. However, over 50% of its customers are located in the midwest. Its largest customer for refined oil products is Ventura Foods, LLC (Ventura Foods), in which it holds a 50% ownership interest. The Company�� sales to Ventura Foods accounted for 27% of its soybean oil sold during fiscal 2011. The Company also sells soymeal to approximately 325 customers, primarily feed lots and feed mills in southern Minnesota. In fiscal 2011, Interstate Commodities accounted for 12% of its soymeal sold. It sells soyflour to customers in the baking industry both domestically and for export.
Corporate and Other
The Company has provided open account financing to approximately 100 of its members that are cooperatives (cooperative association members). These arrangements involve the discretionary extension of credit in the form of a clearing account for settlement of grain purchases and as a cash management tool. CHS Capital, LLC makes seasonal and term! loans to! member cooperatives and individual producers. The Company�� wholly owned subsidiary, Country Hedging, Inc., is a registered Futures Commission Merchant and a clearing member of both the Minneapolis Grain Exchange and the Kansas City Board of Trade. Country Hedging provides full-service commodity risk management brokerage and consulting services to its customers, primarily in the areas of agriculture and energy.
The Company�� wholly owned subsidiary, Ag States Agency, LLC, is a full-service independent insurance agency. It sells insurance, including all lines of insurance including property and casualty, group benefits and surety bonds. Its approximately 2,000 customers are primarily agribusinesses, including cooperatives and independent elevators, energy, agronomy, feed and seed plants, implement dealers and food processors. Impact Risk Solutions, LLC, a wholly owned subsidiary of Ag States Agency, LLC, conducts the insurance brokerage business of Ag States Group.
The Company�� primary focus in the foods area is Ventura Foods, LLC (Ventura Foods) which produces and distributes vegetable oil-based products, such as margarine, salad dressing and other food products. Ventura Foods is 50% owned by the Company. Ventura Foods manufactures, packages, distributes and markets bulk margarine, salad dressings, mayonnaise, salad oils, syrups, soup bases and sauces, many of which utilize soybean oil as a primary ingredient. Ventura Foods has 11 manufacturing and distribution locations across the United States. Ventura Foods sources its raw materials, which consist primarily of soybean oil, canola oil, cottonseed oil, peanut oil and other ingredients and supplies, from various national suppliers, including its oilseed processing operations. Agriliance LLC (Agriliance) is owned and governed by CHS (50%) and Land O��akes, Inc. (50%).
The Company competes with ConocoPhillips, Valero, BP Amoco, Flint Hills Resources, CVR Energy, Western Petroleum Company, Marathon, ExxonMo! bil, Citg! o, Flint Hills Resources, U.S. Oil, Delek US Holdings, HollyFrontier Corporation, Sinclair Oil Corporation, Tesoro, Chevron, Koch Industries, Agrium, Archer Daniels Midland (ADM), Cargill, Incorporated (Cargill), Simplot, Helena, Wilbur Ellis, Land O��akes Purina Feed, Hubbard Milling, Columbia Grain, Gavilon, Bunge, Louis Dreyfus, Ag Processing Inc., Unilever, ConAgra, ACH Food Companies, Smuckers, Kraft and CF Sauer, Ken��, Marzetti and Nestle.
Advisors' Opinion:- [By Paul Ausick]
ConAgra said on Wednesday that it will close two plants in New York by early 2015, cutting more than 400 employees. The company also expects to close its $4 billion flour mill merger in the second calendar quarter of 2014. Privately held Cargill and CHS Inc. (NASDAQ: CHSCP) will hold 44% and 12%, respectively, of Ardent Mills, while ConAgra will hold the other 44%. Combined sales of what will be the country’s largest milling operation total $4.3 billion.
5 Best Services Stocks To Watch Right Now: Body Central Corp.(BODY)
Body Central Corp. operates as a specialty retailer of young women's apparel and accessories in the south, mid-Atlantic, and midwest regions of the United States. The company operates specialty apparel stores under the Body Central and Body Shop banners, as well as a direct business of its Body Central catalog and e-commerce Website at bodyc.com. Its stores feature an assortment of tops, dresses, bottoms, jewelry, accessories, and shoes under Body Central and Lipstick labels. As of March 8, 2012 it operated 241 specialty apparel stores in 24 states. The company, formerly known as Body Central Acquisition Corp., was founded in 1972 and is headquartered in Jacksonville, Florida.
Advisors' Opinion:- [By Sally Jones]
A high number of billionaire investors hold today�� featured apparel companies including American Eagle Outfitters (AEO), Urban Outfitters (URBN) and Body Central Corp. (BODY), as revealed by the GuruFocus 52-week low screener.
5 Best Services Stocks To Watch Right Now: Kona Grill Inc.(KONA)
Kona Grill, Inc. owns and operates upscale casual dining restaurants in the United States. The company operates its restaurants under the Kona Grill name. As of September 22, 2011, it owned and operated 23 upscale casual restaurants in 16 states, including Arizona, Missouri, Nevada, Colorado, Nebraska, Indiana, Texas, Illinois, Michigan, Connecticut, Louisiana, Florida, Virginia, New Jersey, Minnesota, and Maryland. Kona Grill, Inc. was founded in 1994 and is based in Scottsdale, Arizona.
Advisors' Opinion:- [By Jon C. Ogg]
The 24/7 Wall St. list of public companies expected to double sales in the next few years includes the following: Kona Grill Inc. (NASDAQ: KONA), LinkedIn Corp. (NYSE: LNKD),�Noodles & Co. (NASDAQ: NDLS),�Onyx Pharmaceuticals Inc. (NASDAQ: ONXX),�Michael Kors Holdings Ltd. (NYSE: KORS),�Questcor Pharmaceuticals Inc. (NASDAQ: QCOR),�Tesla Motors Inc. (NASDAQ: TSLA),�Under Armour Inc. (NYSE: UA),�Workday Inc. (NYSE: WDAY) and Yelp Inc.�(NYSE: YELP). Facebook Inc. (NASDAQ: FB)�might as well be considered a runner-up here, but it was a direct competitor of LinkedIn in the selections.
- [By Quoth the Raven]
My argument here is very similar to my argument I recently made with Kona Grill (KONA). Not only is NGS similar to Kona in the fact that they both have insiders with a huge stake in the game, but they both have the same growth prospects.
- [By Lisa Levin]
Kona Grill (NASDAQ: KONA) shares rose 2.76% to reach a new 52-week high of $14.95. Kona Grill shares have jumped 66.10% over the past 52 weeks, while the S&P 500 index has gained 26.62% in the same period.
5 Best Services Stocks To Watch Right Now: eGain Corp (EGAN)
eGain Corporation (eGain), formerly eGain Communications Corporation, incorporated in September 1997, provides multichannel customer service and knowledge management software for in-house or cloud deployment. The Company�� application suite, eGain Service, is available through both licensed and hosted models. It includes integrated applications for social customer service, Web self-service, e-mail management, paper and fax management, chat, co-browsing, short message service (SMS), call tracking and resolution, proactive notifications, cross-channel knowledge management, case management and service fulfillment. These robust applications are built on the eGain OpenCIH platform. The eGain OpenCIH platform enables end-to-end service process management and multichannel, multisite contact center management, and includes certified out of the box integrations with call center, content and business systems. Its applications and platform are built on a service-oriented architecture. It serves a global customer base across a range of industry sectors, including telecommunications, financial services, insurance, outsourced services, retail, technology, manufacturing and consumer goods.
Products and Services
eGain Service 9 is a customer service management solution. It consists of a multichannel customer interaction hub (CIH) platform, eGain OpenCIH Platform, and the eGain Web Customer Experience Suite and the eGain Unified Contact Center Suite, which includes applications for social customer service, Web self-service, and the contact center. The eGain OpenCIH Platform centralizes business rules, interactions, knowledge bases, workflow, analytics, administration and integrations in one common foundation. eGain Mail is a solution for processing inbound customer e-mails and providing mission-critical e-mail customer service. Secure messaging, lifecycle audits and real-time archival are some of the features that provide its customers e-mail management platform for their enterprises. Addi! tional modules include eGain Fax to route, track and respond to faxes with the same infrastructure that is used to handle e-mails and Web form submissions.
The Company�� eGain CallTrack is a phone call logging system. Together with eGain KnowledgeAgent, it provides an integrated solution for phone call logging, tracking and resolution, as well as follow-on task management for service fulfillment. eGain Chat gives contact center agents a range of tools for serving customers in real-time. eGain Chat supports two-way, follow me Web browsing so that agents and customers can lead each other to specific Web pages. Its eGain CoBrowse enables contact center agents to provide live collaboration options to online customers and prospects. It gives companies the ability to deliver real-time assistance. The capabilities include enabling the agent and the customer to fill out forms together, creation of business rules for specific Web pages, and allowing phone agents to provide experience by conducting a co-browse session.
The Company�� eGain SelfService is a solution supporting dynamic frequently asked questions (FAQs), topic-based browsing, natural language search, guided help, virtual assistant technology and case tracking. eGain SelfService offers multi-access self-service capabilities built on a collaborative knowledge management framework within eGain OpenCIH Platform. The modules of this solution are eGain Portals, eGain Guided Help and eGain MessageCenter. eGain Portals deliver a secure and personalized Web self-service gateway, through which customers can retrieve information. This online customer service portal delivers to customers the personal information they want, the way they want to see it, and when they want to see it. Customers can view FAQs, manage their own accounts, review open service tickets, and review their communications with the company within a secure, personalized environment. Its eGain Guided Help gives customers interactive access to the company�� knowl! edge base! , allowing them to find answers and troubleshoot problems by themselves at their convenience. It uses patented search and reasoning technology, coupled with natural language and advanced linguistic processing to search, suggest additional questions and recommend solutions.
The Company�� eGain MessageCenter enables secure and authenticated messaging between a business and its customers. eGain MessageCenter is a secure Web-based portal for customers to read confidential messages, including attachments. Based on a business-configurable option, agent responses to customer inquiries are automatically replaced with a dynamically generated universal resource locator (URL), which directs the customers to the eGain MessageCenter where they authenticate themselves to read the message details. Customers can also send messages to the business through this secure site. All messages are stored within the eGain Platform as part of the multichannel customer history. Its eGain Chatbot is used to create virtual assistants to engage Website visitors, answer their queries, escort them on the Website, and escalate seamlessly to live agents. Chatbots help deflect phone calls to Web self-service, provide memorable and brand-aligned customer service experiences, and increase online sales conversion.
The Company�� eGain Social helps a business monitor the Web and social media sites for conversations about itself. It enables the business to identify and respond to customer inquiries or complaints. It also helps harvest useful content from experts in these channels and develops it into knowledge base articles that can be shared with their other customers. Its eGain Adviser empowers agents handle complex customer interactions. Agents receive guided help for providing contextual up-sell and cross-sell, follow-on service fulfillment and value-added advice through conversations that are compliant with regulations. The solution includes a user interface, integrated workflow and interactive process guida! nce, powe! red by the eGain Inference Reasoning Engine.
The Company�� eGain KnowledgeAgent uses patented search and reasoning technology coupled with natural language and advanced linguistic processing to search, suggest additional questions, and recommend solutions. This solution, in conjunction with eGain Content Adapter, also allows agents to access information stored in external systems. Its eGain IVR enables phone self-service experiences by adding intelligence to interactive voice response, (IVR) and unifying it with other interaction channels, including Web self-service. It offers intelligent dialogs driven by eGain�� case-based reasoning technology and seamless movement across channels.
The Company�� eGain Notify is a flexible, easy-to-use application for managing and delivering automatic reminders, alerts, and updates at all stages of the customer relationship cycle. It is used to provide proactive customer service by sending alerts to customers through multiple interaction channels, such as e-mail, phone and SMS. Its eGain AutoClassify enables companies to increase response turnaround and improve problem resolution by categorizing and routing incoming e-mail and other inquiries. It can also be set up to provide auto-suggestions and auto-responses. eGain AutoClassify understands the customer�� issue and routes inquiries to queues based on categories and the confidence level assigned to those categories. Customer interactions can be placed into multiple independent categories.
The Company�� eGain AutoWorkflow enables businesses to automate complex fulfillment processes that require little or no agent interaction once initiated. Tasks initiated from either e-mails, Webforms, or time-driven processes are automatically handled using the capabilities of the eGain Workflow engine. Its eGain SME is an enterprise collaboration tool that allows subject matter experts (SMEs), to participate in the process of resolving customer queries. SMEs, both internal in the contact ! center an! d external in other departments or companies, are able to fully participate in both solving ongoing problems and suggesting new solutions for inclusion in the knowledge base.
The Company�� eGain Adapters include a set of out-of-the-box integration modules for connecting eGain applications with content repositories, call center telephony solutions, databases and business applications. Its offers three integration modules: eGain Content Adapter, eGain CTI Adapter, and eGain Data Adapter. Its eGain Widgets (Web and Mobile) provides contextual access to the knowledge base and customer accounts from various parts of the businesses��Websites, as well as mobile interfaces.
eGain OnDemand
eGain OnDemand, the software as a service version of the Company�� software suite, is a robust and scalable solution that is used by enterprises to build customer interaction hubs. It hosts applications on servers located in its third party SAS 70 Type II data center. The hosting solution allows rapid deployment of eGain products, including seamless secure access to customer�� in-house data systems; round the clock management of infrastructure, security, servers, operating systems and databases; management systems to monitor servers and applications allowing for availability and performance; easy migration from eGain OnDemand to in-house option and vice-versa. Its value-added services include e-mail spam and virus cleaning, post office services, virtual private networks, remote data access, encrypted backups, and test/reporting/warm spare servers.
eGain SLaaS
eGain SLaaS, the solution-as-a-service version of the Company�� software suite. It is designed to take the risk out of mission-critical customer interaction software deployments and enables companies to validate and realize business value with usage-based pricing and no long-term contracts.
Consulting and Education Services
The Company�� global professional services ! organizat! ion provides consulting and education services designed to facilitate customer success and build customer loyalty. Its consulting services group offers rapid implementation services, custom solution development and systems integration services. It provides these services independently or in partnership with systems integrators who have developed consulting expertise on its platform. The Company�� consulting strategy is to increase margins by providing customers with a range of pre-packaged solutions built on top of our product line.The Company�� education services group provides a range of basic and customized training programs to its customers and partners. Training programs are offered either in-person at the customer site, or at one of its global training centers.The Company�� education services strategy is to provide training and delivery methods for its customers and partners.
eGain Customer Support Service
The Company offers a range of support services designed to rapidly respond to inquiries. Its technical support services are available to customers globally under maintenance agreements. Its customer support service strategy is to provide customer support account managers for large enterprise customers. The customer support service team uses eGain�� own software suite to provide services to its customers through customer support service centers located in California, the United Kingdom, and India.
The Company competes with Art Technology Group, Inc., Avaya, Inc., Consona Corporation, Alcatel, InQuira, Inc., Kana Software, Inc., Live Person, Inc., nGenera Corporation, RightNow Technologies, Inc., Microsoft Corporation, Oracle Corporation, Salesforce.com Inc. and SAP Inc.
Advisors' Opinion:- [By Monica Gerson]
eGain (NASDAQ: EGAN) shares fell 3.76% to reach a new 52-week low of $6.40. eGain's trailing-twelve-month ROE is -8.92%
Aeropostale (NYSE: ARO) shares tumbled 6.81% to reach a new 52-week low of $4.57. Aeropostale shares have dropped 65.05% over the past 52 weeks, while the S&P 500 index has gained 15.37% in the same period.
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